Frequently Asked Questions
1. What countries do you ship to?
We currently ship to Indonesia, the United States, and the United Kingdom.
2. How can I check the status of my order?
Once your order has been shipped, you will receive a confirmation email and/or a text message (if you provided a mobile number). This message will include a tracking ID and a link to follow the journey of your package.
3. How much does shipping cost?
We offer Free Shipping on all products.
4. What payment methods do you accept?
We accept the following payment methods:
- PayPal
- Visa
- Mastercard
- Discover
- American Express
5. How long is the transit time?
- Indonesia: 2–3 business days (Monday–Friday)
- United States: 3–5 business days (Monday–Friday)
- United Kingdom: 3–5 business days (Monday–Friday)
Handling time: 0–1 day (Wednesday to Monday)
Order cut-off time: 8 PM (GMT+07:00) Western Indonesia Time (Jakarta)
6. How do I cancel my order?
If you would like to cancel an order, please inform us within 24 hours of purchase.
7. How do I track my order?
When your order is in transit, you will receive an email with tracking information and a link to track your shipment in real-time.
8. How do I change my shipping address?
To change or modify your address, please notify us within 24 hours of placing your order. Otherwise, if the item is returned to us, you may be responsible for paying the reshipping fee.
9. How do I get a refund?
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible, items must be in the same condition you received them—unworn, unused, with tags, and in the original packaging. Proof of purchase is required. For full details, please visit our Refund Policy page.
10. How do I contact you?
Please visit our Contact Us page for all available contact information.